Aktuelle Hinweise zum Coronavirus!

Die aktuelle Lage hat Auswirkungen auf Versand und Zustellung durch DHL:

Der Versand von Paketen und Päckchen ist in einige Länder nicht oder nur eingeschränkt möglich.
Verzögerungen in der Zustellung können durch Änderungen im Transportablauf (z.B. Grenzkontrollen), im internationalen Transport (z.B. Wegfall von bisher zum Transport genutzter Flugverbindungen) und auch in der Zustellung im Zielland (z.B. Schutzbestimmungen und Quarantänemaßnahmen) verursacht werden.
Wir informieren Sie hier zu möglichen oder bestehenden Versand-Einschränkungen
– diese Liste wird fortlaufend aktualisiert!

Important information about COVID 19!

The current situation affects shipping and delivery by DHL:

The shipping of parcels and packages to some countries is not possible or only possible to a limited extent.
The current situation affects shipping and delivery by DHL:
The shipping of parcels and packages to some countries is not possible or only possible to a limited extent. Delays in delivery can be caused by changes in the transport process (e.g. border controls), in international transport (e.g. cancellation of flight connections previously used for transport) and in delivery within the country of destination (e.g. protective regulations and quarantine requirements).
We will inform you concerning possible or existing shipping restrictions
- this list will be updated continuously!

In diese Länder ist zur Zeit keine Lieferung möglich
To the following countries, no parcel shipment is currently possible:

Für diese Länder gibt es aktuell Lieferbeschränkungen
There are currently delivery restrictions for these countries

AUSTRALIA (AU)

Australia Transport capacities to Australia are currently considerably reduced, so that the shipment of parcels can only be maintained under special arrangements. DHL points out explicitly that very long transit times must be expected for combined air/sea shipments. To Australia it takes at least 20-30 days. If the shipment volumes exceed the available capacities on the direct flights, DHL reserves the right to transport products to the destination country this way.

CZECH REPUBLIC (CZ)

The COVID19 pandemic currently has a significant impact on the performance of packet networks in the Czech Republic. The lockdown imposed by the authorities causes on the one hand considerable additional quantities, on the other hand also production plants are impaired in their efficiency by COVID19 events. For this reason, the DHL delivery partner in the Czech Republic is currently unable to accept and deliver unlimited quantities of parcels handed over by DHL for delivery. As a result, DHL no longer has the ability to deliver packages to the parcel network in the Czech Republic. Starting Monday 30.11.2020: Acceptance and diversion stop for shipments to the Czech Republic that are longer than 40 cm on one or more sides (maximum dimensions: 40 x 40 x 40 cm).

DEUTSCHLAND (DE)

DHL bietet bis auf Weiteres keine Lieferung per Nachnahme an.

IRELAND (IE)

The COVID19 pandemic is currently having a significant impact on the performance of packet networks in Ireland. The lockdown, which has been in effect since mid-October, is causing considerable additional volumes on the one hand, while on the other hand COVID19 events are also affecting the performance of production facilities. For this reason, the DHL delivery partner in Ireland is currently unable to accept and deliver unlimited quantities of parcels handed over by DHL for delivery. As a result, DHL no longer has the ability to deliver packages to the parcel network in Ireland. Starting Monday 30.11.2020: Acceptance and diversion stop for shipments to Ireland that are longer than 40 cm on one or more sides (maximum dimensions: 40 x 40 x 40 cm).

JAPAN (JP)

Transportation capacities to Japan are currently considerably reduced. DHL Paket International shipments are possible until further notice. Please note that DHL charges an international crisis surcharge of EUR 4,00 Euro - for each package.

KOREA, Republic Of (KR)

Transportation capacities to Korea are currently considerably reduced. DHL Paket International shipments are possible until further notice. Please note that DHL charges an international crisis surcharge of EUR 5,00 Euro - for each package.

MONACO (MC)

La livraison du DHL Europaket n'est actuellement pas possible dans les régions de France suivantes:
• Monaco: 98000

NEW ZEALAND (NZ)

New Zealand: Transport capacities to New Zealand are currently considerably reduced, so that the shipment of parcels can only be maintained under special arrangements. DHL points out explicitly that very long transit times must be expected for combined air/sea shipments. To New Zealand it takes at least 20-30 days. If the shipment volumes exceed the available capacities on the direct flights, DHL reserves the right to transport products to the destination country this way.

SINGAPORE (SG)

Transportation capacities to Singapore are currently considerably reduced. DHL Paket International shipments are possible until further notice. Please note that DHL charges an international crisis surcharge of EUR 4,00 Euro - for each package.

SOUTH AFRICA (ZA)

Transportation capacities toSouth Africa are currently considerably reduced. DHL Paket International shipments are possible until further notice. Please note that DHL charges an international crisis surcharge of EUR 4,00 - for each package.

TAIWAN (TW)

Transportation capacities to Taiwan are currently considerably reduced. DHL Paket International shipments are possible until further notice. Please note that DHL charges an international crisis surcharge of EUR 5,00 Euro - for each package.

USA (US)

Transportation capacities to the United States of America are currently considerably reduced. DHL Paket International shipments are possible until further notice. Please note that DHL charges an international crisis surcharge of EUR 16, - for each package.

all other countries

countries not listed before and outside EC:
please ask for delivery status

Information zur Liefersituation

Aufgrund der prekären Liefersituation kann es zu Verzögerungen kommen, von denen auch deutsche Hersteller betroffen sind, da die Rohstoffe für die Kosmetikprodukte zum Teil aus EU- und anderen Ländern kommen. Auch bei den Lieferdiensten wie DHL kann es zu Verzögerungen kommen, da die steigende Anzahl an Paketsendungen zu einer Lieferverzögerung von einigen Tagen führen kann.

Besonders betroffen sind alle Produkte der Marken Transvital, Erno Laszlo, Perris Skin Fitness, Perris Monte Carlo Perfumes, Alyssa Ashley, Houbigant Paris, Trussardi , die direkt aus Italien geliefert werden! Da in Italien fast alles zum Erliegen gekommen ist und rechtzeitige Lieferungen nicht garantiert werden können, möchten wir Sie auf die Möglichkeit hinweisen jetzt zu bestellen, solange noch Waren vorrätig sind!

Wir bitten Sie um Verständnis, wenn mal in der jetzigen Situation nicht immer alles so reibungslos funktioniert, wie Sie es sonst von uns gewohnt sind.

Wir sind weiterhin für Sie da! Auch wenn uns die derzeitige Situation alle vor große Herausforderungen stellt, möchten wir Ihnen mitteilen, dass wir alles tun, damit Sie Ihre Produkte wie gewohnt zuverlässig und so schnell wie möglich erhalten – verpackt unter Einhaltung strengster Hygienevorschriften!

Falls Sie Fragen haben kontaktieren Sie uns gerne per E-Mail oder telefonisch - und vor allem ...

Bleiben Sie gesund!
Ihr Kosmetikkaufhaus-Team